24-Hour Satsifaction Guarantee

📦 The Halal Box Quality Guarantee

We stand behind every order we deliver. If something isn’t right, we’ll work with you to make it right.

✅ What’s Covered

• Meat is spoiled or has an unusual odor upon delivery
• Missing items from your order
• Incorrect cuts or items received
• Packaging damage affecting the product

➡️ We may provide a replacement, store credit, partial refund, or another appropriate solution.

❌ What’s Not Covered

• Product that has been cooked, frozen, consumed, or altered after delivery
• Issues reported more than 24 hours after delivery
• Personal taste preferences (e.g. too fatty, too lean, too tough, etc.)
• Improper storage or handling after delivery
• Normal variations in meat size, weight, color, or appearance

📲 To Report an Issue

Please contact us within 24 hours of delivery.

Include:

• Photos or videos of the issue
• A brief description of the concern

We aim to respond within 24 hours.

📦 How We Pack

• Fresh meat (never frozen
• Clean food-grade packaging
• Each item labeled for easy identification
• Delivered in insulated boxes or packaging appropriate for the order size

Additional Information

• Product weights are approximate.
• All claims are reviewed on a case-by-case basis.
• The Halal Box reserves the right to determine the appropriate resolution for each claim.